There are two commonly missed requirements to having Council approve your development, and it has nothing to do with $$ (which is why they are often overlooked). These two missing elements were highlighted beautifully at a recent public hearing regarding a proposed business/industrial park in Strathcona County, which did NOT get a green light . . . yet.
As a real estate developer, you know the metrics of your project inside out. You know the potential costs, the potential upside, you have the zoning regulations are memorized, and your engineers have all the minute details worked out to perfection. However, when pitching to Council, the project is not about YOU, you need to first address what’s in it for Council. You need to sell it, and its not all about analytics, its largely emotional. Real Estate is not just dollars and sense anymore, and here are two items to make sure you have checked off your list prior to approaching council. You will need a team member with a high Emotional Intelligence Quotient to manage these aspects of your deal.
1. Love Your Neighbor as Yourself
In the recent public hearing regarding Centennial Business Park in Strathcona County, a certain 78 year old, who has been homesteading the adjacent parcel to the proposed development for over 44 years, was scheduled to take the mic. You cannot underestimate the power this frail old man yields. In this case, the power was his very articulate, very vocal, and very frustrated son. The father & son had raised their concerns with the developer previously, and while the concerns were not able to be met by the developer (the issues were largely out of their hands), the concerned neighbor did not feel heard. This was a communication problem, not an engineering or financial problem. Council did not have a choice but to return this project to Administration, largely due to this issue. They had a live wire on their hands – if they gave a green light to the development, this very vocal father and son team, and their classic victim story would carry through the local papers faster than a Britney Spears tabloid. This does NOT help a council member become re-elected.
Action steps:
- Make a list of everyone who will be affected by your development, the neighbors are an obvious choice. How does this project affect them? What are their concerns? You may be tempted to only address valid concerns – this would be a mistake. Every concern is a valid one, and has the potential to sway the hearts of council against you, even if it is entirely emotional and/or fictional. Do everything possible to address their concerns, but firstly, ensure each one feels listened to. Be open to adjusting your project to address concerns – some of the ideas presented have the potential to make your project better, which may equate to better profits.
- Do your best to have all affected parties on-side prior to a public hearing. Their concerns will not just disappear if they do not feel they have been addressed, these skeletons will show up again at the hearing. It is not always possible to appease everyone, but be prepared to have a good defense drawn up to counter the unresolved concerns which will be presented to Council.
In this local case, Council knew that the developer did not have the power to meet the elderly neighbor’s demands – but they delayed the project anyway, asking that the developer consult with the neighbor again, to ensure he felt heard, and that his contributions were valuable. The right person with a high EI will do this smooth as butter, and would have just saved you thousands of dollars in lost time.
2. Have a Story to Tell
Consumer purchasing behavior is quickly changing. The lowest price is no longer the law (sorry Zellers), and consumers want to know that their product was produced ethically. They want eggs laid by happy chickens, and they want to feel good about their purchase. Any marketer who is surviving this new purchasing trend is doing so by selling a story, not the product. You’ll find labels attached to products to communicate the story: “This soap was hand-made by Afghani women supporting their families with their entrepreneurial drive . . .”
In your case, Council is your customer, and you need a story to tell. Fortunately, its easy to know what kind of story they want/need to hear – they are accountable to their voters to make their city a better place to live. Going back to the Centennial Business Park hearing, Council members begged for a story – here’s what it looked like:
“This is the last area in the County to develop an Area Structure Plan, will your development highlight the significance of this?”
“There is an old house on the property, will it just be demolished?”
Unfortunately this developer had an irresponsible answer to these requests for a story. His answer was irresponsible because his development was irresponsible – this is not “smart growth.” The primary purpose of his development was NOT aimed at making Strathcona County a better place, it was to maximize profit. He stated it this way (loosely quoted):
“The property will be developed according to the zoning, and the type of development it becomes will be dictated by market demand.”
This type of answer may be enough to get approval from Strathcona County, but it would not fly in communities with smarter principles for new development, like Okotoks, Canmore, and Banff. Read the case study featuring the political will demonstrated in Okotoks’ sustainable development plan.
Free Tip: the day is coming when these more stringent development policies will become the norm all over Canada.
Action steps: Answer the following questions.
- How does it improve quality of life for those in the area?
- How does the development impact the environment, how can it improve the environment? (Look into eco-industrial parks, and LEED certification.)
- What can I improve from an aesthetic standpoint to make this project unique, and improve the visual landscape?
If you haven’t figured it out yet, your development needs to be an improvement in all aspects. If your product doesn’t make things better, don’t bother taking it to market. It’s an ethics issue. You might be surprised to discover that these development principles don’t take away from your bottom line, done correctly they will add to it. The answers to these questions are what will form the story that Council, and ultimately the purchaser, buy into; and every day, more and more consumers are demanding a story before they open their wallets.
These two missing points, Love Your Neighbor, and Telling A Story, are increasingly necessary to having your development flow through Council, and ultimately succeed with end users. The earlier in the planning stages they are incorporated, the sooner your project will take flight.